Shipping policy

Shipping & Delivery

We’re so excited for you to receive your Kelpology order. Here is how we get your items to your doorstep.

Important Notice Once your order is in the hands of the carrier, it’s a bit out of our control. If any issues pop up while your package is in transit, please reach out to the shipping carrier directly to get it sorted.

Getting Your Order Ready We process and ship all orders within 2–5 business days. If you place an order over the weekend or on a holiday, we’ll get to work on it as soon as we’re back in the office.

Shipping Methods We use reliable shipping services to make sure your order arrives safely. You’ll see your available options and estimated delivery times during checkout.

Free Shipping Orders over $100 qualify for free shipping! 

Tracking Your Package As soon as your order ships, we’ll send a confirmation email with your tracking info. Please make sure to double-check your email address when you're checking out so these updates actually reach you.

A Quick Heads-Up on Emails If you use a Yahoo or Shaw email address, please know that these providers often block our automated system. You likely won’t receive your shipping confirmations or tracking updates if you use these. We really recommend using a different email provider so you can stay in the loop!

Delays & Lost Packages We do our absolute best to get things to you on time, but sometimes weather, carrier disruptions, or other surprises happen. If your package seems lost or is stuck in transit for a long time, please check in with the carrier directly to see what's happening.

Returns & Refunds If you decide to make a return, just remember that return shipping is the customer's responsibility. Once we get your items back and take a look, we’ll issue your refund minus the original shipping costs—even if you qualified for free shipping on the initial order.

Thanks so much for supporting Kelpology!