Refund policy

Returns & Exchanges

We want you to love your Kelpology experience. If something isn't quite right, we're here to help you get it sorted. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it—unused, with original packaging. You will also need the receipt or proof of purchase.

Damages and Issues Please inspect your order upon reception and contact us immediately at kelpology@gmail.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Due to the nature of our small-batch, marine-inspired personal care products, we cannot accept returns on opened beauty products, sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item.

Return Process To start a return, contact us at kelpology@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at kelpology@gmail.com